Refund & Returns Policy

At Woolen Craft Shop, we specialize in handmade crochet products crafted with care and attention to detail. Since each product is handmade, every order requires time, materials, and craftsmanship. We encourage all customers to review product descriptions, images, dimensions, and other details carefully before placing an order.

By placing an order on our website, you agree to the terms of this Refund & Returns Policy.

1. Order Processing

Orders placed on our website are processed as soon as possible to ensure timely delivery. Once an order is confirmed, it may be prepared and dispatched without any additional confirmation from the customer.

Please ensure that your shipping address, contact details, product selection, and quantity are correct before completing your purchase.

2. Return Policy

Due to the handmade nature of our products, we do not generally accept returns once an order has been delivered.

However, in exceptional cases, a return request may be considered at the sole discretion of Woolen Craft Shop, provided all of the following conditions are met:

  • The return request is submitted within 7 days of delivery.

  • The product is unused, unwashed, and in its original condition.

  • All original packaging, labels, and accessories are included.

  • The product passes our quality inspection after it is returned.

Approval of a return request is not guaranteed.

3. Refund Policy

If a return request is approved for reasons other than receiving a damaged, defective, or incorrect product, only 30% of the product price will be refunded.

The remaining amount is retained to cover costs associated with:

  • Handmade production

  • Raw materials

  • Packaging

  • Payment gateway charges

  • Order processing

  • Shipping and handling

  • Operational expenses

Please note:

  • The 30% refund applies only to the product price.

  • Original shipping charges are non-refundable.

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

Approved refunds will be processed to the original payment method within 5–10 business days after the returned product has been received and inspected.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

After reviewing the information, we may offer a replacement, store credit, partial refund, or full refund, depending on the nature of the issue.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Used or damaged products caused by customer handling

  • Products without original packaging

  • Products returned without prior approval

  • Gift cards or promotional items (if applicable)

6. Order Cancellation

Orders may be cancelled only if they have not yet entered the production or shipping process.

Once an order has been prepared, packed, or dispatched, cancellation requests cannot be accepted.

7. Handmade Product Disclaimer

Every product sold by Woolen Craft Shop is handmade. Minor variations in color, size, texture, shape, or finishing are a natural characteristic of handcrafted products and should not be considered defects.

These unique variations make every handmade item special and one of a kind.

8. Return Process

If you wish to request a return, please contact our customer support team with your order details.

If your request is approved:

  1. We will provide return instructions.

  2. Pack the product securely in its original packaging.

  3. Ship the product using the recommended courier service.

  4. Once received and inspected, we will notify you of the outcome.

  5. If eligible, your refund will be processed according to this policy.

Products returned without prior authorization may be refused.

9. Policy Updates

Woolen Craft Shop reserves the right to modify this Refund & Returns Policy at any time. Any changes will be posted on this page along with the updated revision date.

10. Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us.

Woolen Craft Shop

Website: https://woolencraft.shop/

Email: woolencraftshop@gmail.com

We are committed to providing prompt and fair support to all our customers.

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