Terms & Conditions
Welcome to Woolen Craft Shop. These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of products offered through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.
1. About Us
Woolen Craft Shop is an online store offering handmade crochet products and other handcrafted items. We are committed to providing quality products and a secure shopping experience.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
3. Products
All products sold by Woolen Craft Shop are handmade.
Because each item is handcrafted, slight differences in color, size, shape, texture, or finishing may occur. These natural variations are part of handmade craftsmanship and should not be considered manufacturing defects.
Product images are provided for illustration purposes. While we make every effort to display products accurately, actual colors may vary slightly depending on your screen or device settings.
4. Pricing
All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.
We reserve the right to:
Change product prices at any time without prior notice.
Correct pricing errors.
Modify or discontinue products without notice.
The price applicable to your order will be the price displayed at the time your order is successfully placed.
5. Orders
After placing an order, you will receive an order confirmation email or message.
Acceptance of your order occurs only after it has been processed by Woolen Craft Shop.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
Product availability
Incorrect pricing
Payment verification issues
Suspected fraudulent activity
Incorrect customer information
6. Order Processing & Shipping
Orders are processed as quickly as possible after payment confirmation.
Estimated delivery times are provided for reference only and may vary due to:
Courier delays
Weather conditions
Public holidays
Remote delivery locations
Other circumstances beyond our control
While we strive for timely delivery, we cannot guarantee delivery on a specific date.
7. Payment
We accept secure online payments through approved payment gateways available on our website.
Woolen Craft Shop does not store your debit card, credit card, banking, or UPI credentials. All payment information is processed securely by our payment partners.
8. Returns & Refunds
Our Refund & Returns Policy forms an integral part of these Terms & Conditions.
By placing an order, you acknowledge that you have read and accepted our Refund & Returns Policy before making your purchase.
9. Intellectual Property
All content available on this website, including but not limited to:
Product photographs
Product descriptions
Logos
Brand name
Graphics
Website design
Text
Images
is the exclusive property of Woolen Craft Shop unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.
10. User Responsibilities
You agree not to:
Use the website for unlawful activities.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Copy or misuse website content.
Interfere with the website’s operation or security.
11. Limitation of Liability
To the maximum extent permitted by law, Woolen Craft Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use of our website
Delay in delivery
Product availability
Technical interruptions
Third-party services
Customer misuse of products
Our total liability for any claim relating to an order shall not exceed the amount paid for that order.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We do not control or endorse those websites and are not responsible for their content, privacy practices, or services.
14. Force Majeure
Woolen Craft Shop shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet outages, or courier disruptions.
15. Changes to These Terms
We may update these Terms & Conditions from time to time without prior notice.
The revised version will be published on this page with the updated “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts in India.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Woolen Craft Shop
Website: https://woolencraft.shop/
Email: woolencraftshop@gmail.com
We appreciate your trust in Woolen Craft Shop and are committed to providing a secure, transparent, and enjoyable shopping experience.