Privacy Policy
Welcome to Woolen Craft Shop (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Payment Details (processed securely through third-party payment providers)
Order History
Automatically Collected Information
When you browse our website, we may automatically collect:
IP Address
Browser Type and Version
Device Information
Operating System
Pages Viewed
Date and Time of Visit
Referral Source
Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Manage your account
Provide customer support
Improve our website, products, and services
Personalize your shopping experience
Send order confirmations and shipping updates
Respond to inquiries and requests
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails or offers (only with your consent where required)
3. Cookies
We use cookies and similar technologies to:
Remember your preferences
Keep products in your shopping cart
Improve website functionality
Analyze website traffic
Deliver personalized advertisements
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as:
Pages visited
Time spent on pages
Device and browser information
Approximate location
Traffic sources
This information helps us improve our website and customer experience.
5. Google Ads & Remarketing
We may use Google Ads, Google Remarketing, and similar advertising services to display relevant advertisements based on your previous visits to our website.
Google may use cookies to personalize advertisements.
You can manage your advertising preferences through your Google Ads settings.
6. Third-Party Services
To operate our business, we may share necessary information with trusted third-party service providers, including:
Payment Gateway Providers
Shipping and Courier Partners
Website Hosting Providers
Email Marketing Platforms
Analytics Services
Advertising Platforms
These providers receive only the information necessary to perform their services on our behalf.
7. Payment Security
All payments are processed through secure third-party payment gateways. Woolen Craft Shop does not store your complete debit card, credit card, banking, or UPI payment credentials on its servers.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your data, no method of transmission over the internet is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders
Provide customer support
Maintain business records
Meet legal and tax obligations
Resolve disputes
10. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data
To exercise these rights, please contact us using the details below.
11. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised Last Updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Woolen Craft Shop
Website: https://woolencraft.shop/
Email: woolencraftshop@gmail.com
Thank you for choosing Woolen Craft Shop. We appreciate your trust and are committed to protecting your privacy while providing a safe and enjoyable shopping experience.